In e-commerce, shipping is a critical part of the customer experience. While every effort is made to deliver products safely and on time, unexpected situations can occur—products might get lost, damaged, or delayed during transit.
Traditionally, insurance companies benefitted the most from such scenarios, often offering complicated policies with little value to merchants. To solve this, Simply Shipping Protection was created.
Simply Shipping Protection allows merchants to offer their own shipping protection plans directly to customers, without involving third-party insurance providers. This ensures better control, increased customer trust, and creates an additional revenue stream for merchants.
It’s a simple, transparent, and user-friendly application that enables merchants to customize protection pricing based on the customer’s cart value or a percentage of the order amount.
Example of Usage:
If the customer’s cart value is between $1 to $100, you can charge $10 for protection.
If the customer’s cart value is between $101 to $200, you can charge $20, or set any amount or percentage that fits your pricing strategy.
Note:
Simply Shipping Protection is not an insurance company. It’s a facilitator that empowers merchants to provide custom shipping protection plans to their customers, improving the post-purchase experience.
Features of Simply Shipping Protection:
Full Claim Management: Merchants can manage and respond to all submitted claims directly from the app.
Customer Claim Submission Page: Customers can easily file claims for lost, damaged, or missing products.
Detailed Claim Review: View submitted claims along with supporting images and descriptions.
Damaged product images
Claims for products not received
Other specific customer issues
Customizable Protection Plans: Create insurance plans based on:
Flat amounts (e.g., $5, $10, $20, etc.)
Percentage of cart value (e.g., 2.5%, 5%, etc.)
Custom Email Notifications: Use personalized email templates to automatically notify customers regarding their claim submissions and updates.
Important Notes for Merchants:
Shipping protection can be displayed on the cart page, side cart, or post-purchase page for better upselling opportunities.
Merchants have full control over the approval or rejection of submitted claims.
Merchants can choose to refund claims either fully or partially.
Shipping costs and taxes are not refundable as part of the claim settlement.
Need help selecting the right plan for your store or setting it up?
We’re here to assist you with setup, customization, and guidance based on your store’s needs.
Contact Us for Assistance:
? Support Email: app_support@lucentinnovation.com
? Phone/WhatsApp: +91 91045 48038