When a customer purchases Simply Shipping Protection with their order and experiences issues like lost, damaged, or stolen shipments, they can submit a File Claim Request for resolution.

Once a claim is filed, you can access all claim requests through the File Claim Request section of the app.

Claim Details Displayed:

After clicking the "File Claim Request" button, you will be directed to a comprehensive table displaying all claim-related information. By selecting the "Process" button for any claim, you can review the following details:

  • Claim Request ID: A unique identifier automatically generated for each claim submitted.

  • Customer Email ID: The email address used to place the order and submit the claim.

  • Order Number: The specific order for which the claim has been filed.

  • Protection Plan: The Shipping Protection plan that was selected during checkout.

  • Protection Amount: The fee paid by the customer for the shipping protection on that particular order.

  • Order Amount: The total value of the order placed by the customer.

  • Claim Reason: The reason provided by the customer for filing the claim (e.g., lost, stolen, damaged).

  • Uploaded Proof (if required): Supporting documents or images provided by the customer to justify the claim.

  • Claim Status: The current processing stage of the claim (explained below).

Additionally, you can use the "Action" button to edit claim details, update statuses, or add internal notes for your team.

For better record-keeping, you can also export the claim data to an Excel sheet for analysis, tracking, or compliance purposes.

What are the claim statuses in the File Claim Request list?

The Claim Status provides clarity on where each claim is in the process. Below are the available statuses displayed in the File Claim Request List:

  •  Requested: The initial status when a customer submits a new claim.

  •  In Progress: Indicates that the store or support team has started reviewing the submitted claim.

  •  Approved: The claim has been verified and approved. The customer will receive a refund or replacement as per your store’s policy.

  •  Partially Approved: Applicable for multi-item shipments where the claim is approved for one or more items but not the entire order.

  •  Canceled: The claim has been rejected due to invalid reasons or discrepancies found during the review.

Need Help? Contact Us

If you need assistance with managing claim requests or have questions regarding any status or process:

 Email: app_support@lucentinnovation.com
 WhatsApp: +91 91045 48038

We’re here to help you with any queries or support you may need while using Simply Shipping Protection.