Our application includes a table that provides detailed information about filed claims, including the order number and status.
After clicking the "File Claim Request" button, you will be directed to a table displaying all claim details.
If you need to review the claim details, simply click the "Process" button and you will be taken to a page where you can review the following information:
- Claim Request ID: A unique ID generated by the system for each new claim filed.
- Customer Email ID: The email address used to place the order and submit the refund request.
- Order Number: The order number for which the claim was requested.
- Protection Plan: The Shipping Protection plan selected by the customer at the time of order.
- Protection Amount: The amount paid by the customer for shipping protection when placing the order.
- Order Amount: The total value of the order.
You can also use the "Action" button to modify the claim details and status of the customer's request. Additionally, you can export the data to an Excel sheet for documentation and analysis.
What is the Insurance claim status in the File claim request list?
The "File Claim Request List" displays the current status of insurance claims as follows:
- Requested: The initial status when a customer submits a claim request.
- In Progress: This indicates that the store is reviewing the claim.
- Approved: The claim has been approved, and the customer will receive a refund.
- Partially Approved: This status applies to claims for multiple orders in a shipment, indicating that the claim has been approved for only one of the orders.
- Cancel: Indicates that the claim has been rejected due to false allegations or unfair activity on the part of the customer.