It is an extremely good feature where you can customize messages for your customer for each action status. You can generate a different email content for each status right from Requested to Cancelled.

5 types of email templates:

i.Claim requested.

ii. In progress.

iii. Approved.

iv. Partially approved.


How to write a custom email template?

Email Subject name:

The subject line should be according to the phase of the claim status.

Select Email Notification Type:

We have five types of email notification type, you have to select any one of them


You can even write your HTML into your email content, making attractive customer emails.

Select Email Status

You can have only two active and inactive status.