This guide will help Shopify merchants resolve the "Missing CAPTCHA Token" error, which may occur after verifying OTP during login, account creation, or password recovery. The issue arises when hCaptcha protection is enabled on login-related pages in Shopify's Spam Protection settings.
By following these steps, you can disable the setting and resolve the issue effectively.
Steps to Fix "Missing CAPTCHA Token" Error
1. Access the Preferences Section
Go to your Shopify Admin Panel.
Click on Online Store.
Select Preferences.
2. Disable hCaptcha on Login Pages
Scroll down to the Spam Protection section.
Locate the option labeled "Enable on login, create account, and password recovery pages."
If this option is turned on, toggle it off.
Click Save to apply the changes.
Why This Issue Occurs?
When the hCaptcha protection is enabled for login and account recovery pages, it interferes with the OTP verification process, causing Shopify to display the "Missing CAPTCHA Token" error. By disabling this setting, OTP-based logins can proceed without issues.
For Further Assistance
If the issue persists, feel free to reach out to our support team at fd-ticket@lucentinnovation.com.